Simple, clear agreements.

Payments & service terms

Mochormi provides sourcing and coordination services. You pay the supplier directly for goods and pay us a separately agreed service fee. We identify the supplier and help check payment details, but we do not guarantee a supplier’s performance.

Before paid work begins, you receive a written quotation describing the scope, deliverables, fee, payment stages and third-party costs. You can choose a single service or an agreed package. Published prices are indicative and may change with the order size, location and work required; your accepted quotation determines your fee.

Inspection findings relate to the agreed checks and the condition observed at that time. Shipping schedules, product availability and customs decisions depend on third parties. You arrange clearance at the destination port unless additional support is expressly agreed. Doorstep delivery is available by arrangement; the quotation confirms destination clearance, delivery coverage and charges. Vehicle specifications, product compliance and import requirements must be checked before purchase.

City guides & translation

Shopping-trip guidance is charged by the hour. Your quote confirms the city, date, number of hours, hourly rate, language support and itinerary. Booked hours are paid in advance. Extra time requires your approval and is charged at the agreed rate. Transport, meals, tickets and purchases are separate unless expressly included. Cancellation, rescheduling and unused-hour terms are confirmed before booking.

Cancellations & refunds

Contact transport@mochormi.com as soon as you want to pause or cancel. We will confirm the work completed, any committed third-party costs and the remaining balance.

Our proposed approach is to refund prepaid service fees for work not started, less any non-recoverable costs you approved. Completed work remains chargeable under the agreed scope. Your written quotation will confirm the applicable cancellation terms before you pay, subject to your statutory rights.

Payments for goods go directly to the supplier. Product returns, supplier refunds and carrier claims follow the relevant supplier or carrier terms; we can help you communicate with them, but cannot promise their refund. We do not promise fixed savings or guaranteed delivery dates.

Your information

The inquiry form collects your name, email, phone number, optional WhatsApp number, category, optional budget and request details. We use these to respond, prepare a quotation and coordinate the services you request. Do not include payment-card details, passwords or identity documents.

Our website runs on Hostinger and uses Resend to send inquiry emails to our Google Workspace mailbox and a copy to the email address you enter. Resend processes the contact details and request content needed to deliver those emails. We share relevant order information with suppliers, inspectors and logistics providers when necessary for your requested service; this may involve processing in China, Ghana or other countries where those providers operate.

The form uses a necessary session cookie for security and short-lived hashed records to limit spam. It does not use advertising trackers. Inquiry emails are retained while needed for your request and any agreed service, or where recordkeeping is required. You can request access, correction or deletion by emailing transport@mochormi.com, subject to applicable recordkeeping obligations.

We use your details to handle your inquiry, not to add you to a marketing list. Contact us if you received a confirmation you did not request.